The return of the travel agencies: Personal advice for families wanted!

The return of the travel agencies: Personal advice for families wanted!

Dimitra Karageorgaki has been running a travel agency in Reutlingen since 2017 and has earned a special place for herself in an increasingly digital world. However, your personal advice does not take place in a traditional setting. Instead, she meets with clients by appointment only and makes it a priority to create a family atmosphere, complemented by her two young children, ages 1 and 3.

The company has no fixed opening and attendance times, which allows Karageorgaki to offer flexibility. This is particularly beneficial for customers who can seek advice at unusual times of day. In addition, two of her employees work exclusively from home or from various locations around the world, giving the travel agency a modern and adaptable structure. As part of a podcast, not only Karageorgaki's concept is examined, but also the compatibility of family and work is discussed.

Return to the travel agencies

The trend towards returning to travel agencies is clearly visible, as well business-on.de reported. Despite advancing digitalization in many areas of life, many people feel a growing longing for personal advice and human contact. Especially since the Corona pandemic with its chaotic waves of cancellations, travelers' need for security has changed, leading to increased trust in personal conversations and repeated encounters.

The booking numbers of many classic travel agencies are stable or even increasing, which suggests that providers with a regional focus, such as Urscher Reisen from Munich, are benefiting from this development. Travel agencies have become one-stop shops, especially for complex or emotional trips. Younger travelers seek expert advice at eye level and have different expectations than previous generations.

Tailor-made trips in focus

Offering tailor-made trips is an important USP of many travel agencies. The increasingly complex planning of trips requires more advice because people travel less often but more consciously. This leads to an increased level of planning and customer service that Karageorgaki strives to meet in her office.

The future of travel agencies could be to develop hybrid models that combine digital tools with personal advice. Some providers are already experimenting with video advice, AI-supported pre-selection and virtual reality experiences, but people remain at the center of travel agencies' services.