Drone chaos at airports: What rights do travelers have now?

Drone chaos at airports: What rights do travelers have now?

On September 22, 2025, travelers at Scandinavian airports experienced significant delays and flight cancellations due to drone sightings, particularly near the airports in Copenhagen and Oslo. Loud Travel reporter Around 100 flights had to be canceled in Copenhagen, and two days later Aalborg Airport was also temporarily closed after drones were spotted there.

The sightings of these unmanned aircraft caused massive disruption in several European cities, forcing Copenhagen and Oslo airports to temporarily close. These disruptions are not only a technical challenge, but also a legal issue for affected passengers.

Rights of travelers in the event of drone sightings

According to current regulations, travelers have limited rights in such situations. Drone sightings are beyond the control of airlines, meaning passengers are not entitled to compensation under the European Air Passenger Rights Regulation. Nevertheless, you have the right to demand compensation, such as GEO reported.

The airlines are obliged to offer alternative transport or a full refund of the flight price. For travelers who are looking for alternatives themselves, the costs can be reimbursed if the airline does not respond. However, the new ticket price should not be higher than the original one.

Package tours and necessary support services

For package tours, it is the tour operator's responsibility to arrange replacement transport. If a flight does not take off or is delayed by more than five hours, travelers have the right to return their ticket and demand a refund of the price paid. For delays of more than two hours, airlines are required to provide meals and drinks, often via vouchers.

Additionally, travelers must have the ability to make up to two phone calls or emails, which can be supported by free Wi-Fi access. If the delay results in travelers arriving at their vacation destination later than planned, they also have the right to a reduction in the travel price.

In parallel to the drone sightings, Berlin-Brandenburg Airport experienced technical problems due to a cyber attack on an IT service provider. This led to further difficulties with check-in and flight delays. In such cases, passengers are also entitled to special assistance, including snacks and hotel accommodation if required.

In summary, it should be noted that despite the exceptional circumstances that lead to delays and flight cancellations, travelers can assert various rights and claims. Information on passenger rights is available on the europa.eu portal, and consumer advice centers and the European Consumer Center offer online tools for checking claims.