Lost luggage at the airport: How to save your vacation!

Lost luggage at the airport: How to save your vacation!

In 2023, 6.9 pieces of baggage per 1,000 passengers were misrouted worldwide, with European airports particularly notable at 10.6 per 1,000 passengers. The main cause of these problems is incorrect reloading on transfer flights, reported ZDF today. Travelers often face the consequences of lost luggage, which is why it is important to react in a timely manner.

If your luggage is missing after arrival, it is crucial to report it immediately to the airline at the airport and to the Lost & Found counter. It is advisable to also inform the tour operator of package tours. A quick response can help clarify the loss of luggage and secure possible compensation.

Important steps if luggage is lost

The deadlines for reporting are clearly regulated: If luggage is damaged, those affected should respond within 7 days, while in the case of delayed luggage, a deadline of 21 days after receipt applies. An important piece of evidence is the baggage tag, which should be kept as it serves as proof that the baggage has been checked in.

Passengers are loud VZHH You are entitled to have your lost luggage delivered to your holiday destination or place of residence. If the luggage is lost during the return flight, travel costs to pick it up at the airport can also be claimed. It is important to know that the maximum liability limit for airlines is approximately 1,900 euros, but the expenses must be reasonable.

Compensation and risk management

When traveling with multiple airlines, all companies involved should be informed of the baggage issue. It is advisable to send the report in writing and, if necessary, by registered mail to avoid later misunderstandings. If luggage does turn up again, the airlines usually take over the transport home. If this service is not offered and the luggage has to be picked up yourself, the travel costs can also be reimbursed.

For expensive vacations, a list of the contents of your luggage should be made and photos taken. This makes it easier to provide evidence in the event of a loss. In the event of delays, a price reduction of 15 to 50 percent of the daily price for package tours can also be claimed. The provision of replacement clothing and hygiene products is also an important point, as these are the only costs that can be reimbursed. Luggage insurance often has exclusion reasons, which is why alternative insurance such as international health insurance usually seems more sensible.

In Germany there have been repeated problems with baggage handling in recent years due to handling bottlenecks and a lack of staff. Travelers should therefore not only worry about damage, but also take proactive measures to secure their luggage. The fastest possible reporting and documentation can help to take the right steps more quickly in the event of an unexpected event.