Case chaos in Mallorca: vacationer finds fake suitcases!

Case chaos in Mallorca: vacationer finds fake suitcases!

Palma, Spanien - The vacation in Mallorca begins for many tourists at Palma Airport, where problems can occur. A German vacationer experienced a curious breakdown when she accidentally opened the suitcase of a passenger. As Derwesten.de she had taken the wrong case off the baggage. To find the rightful owner, she turned to a Facebook group and was looking for someone who had flown from Frankfurt at 04:45 and also had the wrong suitcase. The suitcase was big, black and had a lock.

tips for vacationers

Especially during travel time, luggage problems can occur again and again at Palma Airport. Travelers who are planning an autumn vacation on Mallorca should be aware of how to proceed if their suitcase does not arrive. The Montreal Convention has been regulating the rights and obligations of the flight passengers in such cases since 2001. If luggage is lost or damaged, it is advisable to see the Lost & Found switch (Equipaje Extraviado) to fill out a Property Irregularity Report (PIR), such as mallorcamagazin.com describes.

The defects should be reported to the airline in writing within seven days in the event of damage or within 21 days of late luggage. If a suitcase is missing for more than 21 days, it is considered lost. If the PIR is not filled out, the airline cannot be obliged to reimburse. These deadlines also apply to package tours.

claims for reimbursement and regulations

travelers may make necessary replacement purchases for items such as clothing or hygiene items, but must ensure that this is actually necessary. For this, receipts and luggage stickers should be kept. As a rule, airlines only reimburse half of the costs for new clothing. On the return trip, there is no entitlement to a replacement for necessary items in the event of late luggage, except in extreme cases, for example when returning after a long journey or loss of special clothing.

In the event of a final lost luggage, passengers are entitled to a replacement, whereby the liability limit for luggage problems is 1288 special education rights (approx. 1690 euros). Valances such as computers or jewelry should always be transported in hand luggage. The luggage insurance depends on the individual case and it is advisable to make a list of the suitcase contents and to photograph it in order to be better prepared for reimbursement claims.