Artificial intelligence: Do you revolutionize our public administration?

Artificial intelligence: Do you revolutionize our public administration?

Es gibt keine spezifische Adresse oder einen Ort im Text, den ich extrahieren kann. - Josef Hofer, director of the computer science department and responsible for digital change in the state administration, has clearly commented on the important role of artificial intelligence (AI) in public administration. He described AI as a disruptive technology with the potential to fundamentally change both business models and work processes. According to Hofer, dealing with AI is a long -term journey that requires not only technological but also cultural changes. This transformation is essential in the context of increasing digitization.

Another important aspect in the area of ​​digital transformation is the acceleration of administrative processes through modern technologies. This is particularly important in the public sector where efficiency increases are sought without affecting the quality of the services offered. One of the biggest challenges is to facilitate access to official services, since many citizens often do not know which services are available to them. In order to remedy the situation here, a citizen -related digital transformation is required that aims to make services more accessible and fair.

advantages of digital transformation

Digitization offers numerous advantages for public administration. This includes increasing the efficiency of the authorities and promoting a fairer and more inclusive society. The creation of modern, user -friendly access points to official services, for example through platforms such as ServiceNow, enables citizens to access citizens at any time and anywhere. This represents considerable progress, not only for online transactions, but also for analog ways that use citizens: inside to get in touch with the authorities.

focus areas for the public sector

The recommendations for managers in the public sector include the expansion of modern data platforms in which the citizens' experience should be invested. Another proposal is the combination of AI with a human -centered design to ensure that the technology meets the needs of the citizens: inside. In addition, measures for end-to-end automation should be taken to continue to optimize the administration.