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Artificial Intelligence: Is it revolutionizing our public administration?
Learn how AI is transforming public administration: trends, challenges and solutions for an accessible future.
Artificial Intelligence: Is it revolutionizing our public administration?
Josef Hofer, director of the IT department and responsible for digital change in the state administration, made a clear statement about the important role of artificial intelligence (AI) in public administration. He described AI as a disruptive technology with the potential to fundamentally change both business models and work processes. According to Hofer, engaging with AI is a long-term journey that requires not only technological but also cultural changes. This transformation is unavoidable in the context of increasing digitalization.
Another important aspect in the area of digital transformation is the acceleration of administrative processes through modern technologies. This is particularly important in the public sector, where improvements in efficiency are sought without compromising the quality of the services provided. One of the biggest challenges is facilitating access to government services, as many citizens often do not know what services are available to them. To remedy this, a citizen-focused digital transformation is needed that aims to make services more accessible and equitable.
Benefits of digital transformation
Digitalization offers numerous advantages for public administration. This includes, among other things, increasing the efficiency of authorities and promoting a fairer and more inclusive society. The creation of modern, user-friendly access points to government services, for example through platforms such as ServiceNow, enables citizens to access service offerings anytime and anywhere. This represents significant progress, not only for online transactions, but also for analogue channels that citizens use to contact the authorities.
Focus areas for the public sector
Recommendations for public sector leaders include expanding modern data platforms in which citizen experience should be invested. Another suggestion is to combine AI with human-centered design to ensure that the technology meets the needs of citizens. In addition, end-to-end automation measures should be taken to further optimize management.
In summary, integrating AI and other digital solutions is not only a way to increase efficiency, but is also crucial to creating a fairer and more inclusive government. How swz.it and deloitte.com make clear, the steps in this area are necessary to meet the requirements of a modern society.