Osnabrücker wins 1,000 euros by hotel bankruptcy: vacation for families instead of couples!
Osnabrücker wins 1,000 euros by hotel bankruptcy: vacation for families instead of couples!
Osnabrück, Deutschland - A man from Osnabrück faced an unexpected annoyance after booking a trip to an "Adults only" hotel. Together with his wife, he planned a relaxed vacation via a travel agency. But the travel documents that were received later showed another hotel, namely a family hotel that was only classified with four stars. This deviation caused anger and the subsequent termination of the travel contract.
After the man had canceled his trip, the travel price of around 3,000 euros was reimbursed. Alternatively, the tour operator offered him another five-star hotel, which, however, did not meet the requirements of an “Adult only” offer and was also evaluated. As a result, the man decided to take legal steps and asked for compensation in court due to "loss of vacation".
judgment of the district court
The district court of Osnabrück decided in favor of the man and appealed to him compensation of 1,000 euros. The court found that the tour operator was inadequate in his information obligation by not informing the traveler about the changes to the hotel offer in good time. This is a breach of contract and led to the agreement between the man's lawyer and the tour operator.
This decision makes it clear how important it is that providers of package tours provide their customers comprehensively about any changes. Travel defects are a common problem that can in many cases have legal consequences.
What is a lack of travel?
The definition of a crabament primarily applies to package tours in which transport and accommodation are booked together. If a lack of travel occurs, certain steps must be taken to make claims. The most common defects include:
- Defects in hotel and accommodation: cleanliness problems, poor equipment or no warm water.
- noise pollution or odor problems.
- Problems with meals: quality or selection defective.
- failure of booked services, for example not carried out activities.
- loss or damage to luggage.
It is advisable to document defects and to report to the tour operator immediately. The tour operator is legally obliged to react to defects and, if necessary, offer replacement services.
The claims to reduce travel price usually go out after two years, which makes the timely actions of travelers all the more important. Those affected should also find out about the Frankfurt Table 2025, which can be used to estimate travel price reductions.
The case of the man from Osnabrück illustrates how important it is to observe contractual agreements and make informed decisions in order to avoid unpleasant surprises. Further information on travel defects and the associated rights will find interested readers on Hopkins.law and DetailsOrt Osnabrück, Deutschland Quellen