Russian tourists are outraged: Disappoint five star hotels in Cuba!

Russian tourists are outraged: Disappoint five star hotels in Cuba!

Kuba, Kuba - More and more Russian tourists are expressing their dissatisfaction with the conditions in Cuban five-star hotels. The symptoms include serious defects in the equipment and hygiene of the hotels, which triggers disappointment and discomfort for travelers. A tourist reported leaky taps, defective hair dryers as well as dirt and insect infestation in the common rooms of a hotel that is not named. A Russian traveler even described her experience as "disappointing and unsanitary". The quality of the dishes, which often combined fresh food with old dishes, was particularly criticized. Access to drinking water was also restricted; Only 1.5 liters of water were available per room, while up to three dollars had to be paid for further drinking water.

Such feedback are part of an increasing number of negative comments on the hotel infrastructure in Cuba, especially in the luxury segment. The tourism authorities are trying to crank tourism, but see hardly any improvements in the opinions of visitors. The situation raises serious questions about the service quality of Cuban tourist facilities. Despite these challenges, Cuba remains a popular travel destination for many Russians. From January to August 2024, over 133,000 Russian tourists visited the island, which corresponds to an increase of 125 percent compared to the previous year.

Flight height of complaints and insect plagues

The frustration among visitors not only refers to the hotels, but also strongly to the annoying mosquitoes that often occur during the travel time. Bite of these insects ensure intensive itching and can lead to painful bubbles. Antihistamines do not work in all cases, which increases concern among tourists. Cristina León, tourism consultant at the Cuban embassy in Russia, explains that mosquitoes in tropical countries such as Cuba are particularly active in hot and damp months. While Lada Popelo, director of the travel agency "Caribbean Club", informs that these insects are mainly active from May to November, she recommends that tourists use special insect protection and wear clothes that cover the skin.

The travel agency "Pink Elephant" also reported just one noticeable case of discomfort by mosquitoes among the 8,000 to 10,000 Russian tourists who visited Cuba. Despite the problems mentioned and the considerable challenges, Kuba is still experiencing a decline in international tourists from important markets such as North America, Spain, Germany, Mexico and others. The relevance of solutions to improve 관광 infrastructure and service quality is more urgent than ever.