Nicko Cruises: Voicebot Nicki” revolutionizes travel advice!

Nicko Cruises: Voicebot Nicki” revolutionizes travel advice!

Nicko Cruises has drawn a positive conclusion after 200 days of operating the digital voicebot “Nicki”. The voicebot has established itself as an indispensable element in travel advice and makes a significant contribution to customer satisfaction. Loud ships-and-cruises.de Nicki answers numerous standard inquiries relating to river and ocean cruises, life on board, payment arrangements and required travel documents.

The introduction of “Nicki” is intended to simplify travel planning. Around 50% of calls are initially forwarded to the voicebot, with users having the option to switch to a real agent at any time. This shows how Nicko Cruises is taking advantage of artificial intelligence to optimize customer service. The bot's easy to understand and quick response are appreciated by guests blog-kreuzfahrt.ch reported.

Extensive information through voice assistance

“Nicki” can be reached via the service hotline and offers information on numerous topics relating to Nicko Cruises trips. This includes:

• Anreise: Optionen wie Bahn, PKW oder Haustürabholung
• Zahlung des Reisepreises: Informationen zu Zahlungsprozess, Fristen und Zahlungsmethoden
• Hotelverlängerungen bei Flussreisen: Informationen zu Unterkünften in Stralsund und Passau
• Flotte: Fakten zu Schiffen, technischen Details, Ausstattung und Kabinenkategorien
• Ausflüge: Informationen zu Ausflügen und Zugang zum persönlichen Login-Bereich
• Verpflegung an Bord: Auskunft über kulinarische Angebote und spezielle Ernährungswünsche
• Anlegestellen: Hilfestellung zur Liegestelle am Einschiffungstag und Informationen auf der Website
• Versand der Reiseunterlagen: Informationen über den Versandzeitpunkt und Inhalte der Unterlagen
• cruiseCLUB: Details zu Mitgliedschaft, Vergünstigungen und Anmeldung

The integration of “Nicki” into the Nicko Cruises booking system allows individual travel bookings and quick information. Managing director Guido Laukamp recommends that customers communicate with “Nicki” in complete sentences and precise questions to achieve the best results. Nicko Cruises also plans to continually expand “Nicki’s” knowledge and improve the performance of the voicebot.

In summary, the voicebot “Nicki” plays an important role in Nicko Cruises’ modern customer service. The steady increase in customer satisfaction and the efficient support provided by the voicebot illustrate how companies in the travel industry can use the possibilities of digital support to improve service.