Nicko Cruises: Voicebot Nicki revolutionizes travel advice!

Nicko Cruises: Voicebot Nicki revolutionizes travel advice!

Stralsund, Deutschland - nicko cruises has drawn a positive balance after 200 days of operation of the digital voice "Nicki". The voicebot has established itself as an indispensable element in travel advice and contributes significantly to customer satisfaction. According to Schiffe-und-kreuzfahrten.de , Nicki answers numerous standard inquiries that are on board, payment models as well Referee necessary travel documents.

The introduction of "Nicki" should enable a simplification of the travel planning. Around 50 % of the calls are initially forwarded to the voice offer, whereby users have the opportunity to switch to a real employee at any time. This shows how Nicko Cruises uses the advantages of artificial intelligence to optimize customer service. The good intelligibility and quick reaction of the bots are estimated by the guests, such as blog-kreuzfahrt.ch reported.

extensive information through voice assistance

"Nicki" can be reached via the service hotline and offers information on numerous topics related to the trips of Nicko Cruises. These include:

• Arrival: Options such as train, car or front door collection
• Payment of the travel price: Information on the payment process, deadlines and payment methods
• Hotel extensions on river trips: Information on accommodation in Stralsund and Passau
• fleet: facts about ships, technical details, equipment and cabin categories
• Excursions: Information on excursions and access to the personal login area
• catering on board: Information about culinary offers and special nutritional wishes
• Investigation points: Assistance to the background on the day of embarkation and information on the website
• Shipping of travel documents: Information about the time of shipping and content of the documents
• Cruiseclub: Details on membership, discounts and registration

The Integration of "Nicki" into the Nicko Cruises booking system allows individual travel books and quick information. Managing Director Guido Laukamp recommends that the customer communicate with "Nicki" in whole sentences and precise questions in order to achieve the best results. In addition, Nicko Cruises plans to continuously expand the knowledge of "Nicki" and to improve the performance of the voice boot.

In summary, it can be said that the “Nicki” voicebot plays an important role in the modern customer care of Nicko Cruises. The steady increase in customer satisfaction and the efficient support from the voice offer illustrate how companies in the travel industry can use the possibilities of digital support to improve service.