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Aby Reisen insolvent: DRSF secures compensation for travelers!
Aby Reisen is insolvent. The German Travel Insurance Fund will reimburse affected travelers for the costs. Info here!
Aby Reisen insolvent: DRSF secures compensation for travelers!
On April 15, 2025, the tour operator Aby Reisen went bankrupt, which posed problems for numerous travelers. Aviation Direct reports that the German Travel Security Fund (DRSF) is stepping in in this critical situation and has confirmed its liability. Travelers who booked package holidays with Aby Reisen can expect compensation, as payments already made for the affected trips will be refunded.
The DRSF has announced that it will actively contact the affected customers. This happens as soon as Aby GmbH has transmitted contact and payment information. Travelers can expect refunds to begin within a few weeks.
Information about canceled trips
On May 16, 2025, all trips by Aby Reisen that had not yet started were canceled. The affected travelers were informed promptly so that they quickly received clarity about their situation. At the time of the bankruptcy, no customers were on vacation, which made a return campaign unnecessary.
In order to help affected travelers with questions or uncertainties, the DRSF has set up a hotline that can be reached Monday to Friday from 8 a.m. to 6 p.m. The telephone number is 0 30 / 2 58 98 72 53.
Further advice offers
In addition to the information from the DRSF, the Lower Saxony Consumer Center Free short consultations on specific topics. For more complex matters, it is possible to make an appointment for a free on-site or video consultation. During such an appointment, the documents can be checked and written out-of-court legal representation is also offered, which costs a flat rate of 40 euros.
However, it is important to note that advice is limited exclusively to out-of-court consumer law matters. Disputes between private individuals, as well as matters relating to tenancy law, family and inheritance law, tax law, labor and social law, criminal and traffic law as well as administrative law, are not covered by the services. Cases from the commercial or professional sector are also excluded, although data protection information is available.