This is how you call for compensation for flight delays

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It was 8pm of Jordan in October 2013 when we were informed that our flight was more than two and a half hours late. The tiny meal box with a dry cheese sandwich and a silent croissant was hardly a compensation that we would miss the last train from London Heathrow, which meant that we had to spend 50 pounds for a taxi. Just great.

We grumbled and we groaned and found ourselves with the additional effort. Only a few months later, when we spoke to a friend, we found that we were entitled to compensation - a total of £ 40 between us. If you have had a flight (or canceled) for more than three hours in the past six years, you may also be entitled to compensation for flight delays depending on the circumstances.

How to claim:

  1. Take a look at the "Questions" section below and make sure that you can answer all of the points it contains. If this is the case, continue with step 2. If this is not the case, it is unlikely that your application will be successful.

  2. Search online for the airline's symptoms and send it a letter by using these templates from the excellent Moneyysavingexpert.com: Flight delays and delivery. Make sure that the passenger names, your address, contact details, flight data (booking number, flight number, departure airport and target airport), have the flight duration (check here) and have your flight receipt - plus plus receipts (boarding tickets or tickets).

  3. If the airline tries to wind it out, they complain to the civil aviation authority.

    4. ask

    was it an EU flight?

    The compensation only applies to EU flights. This is defined as a flight that flies off from an EU airport (regardless of the airline) or at which an EU airline ends up at an EU airport. This means that a flight from London to New York is qualified regardless of the airline, but a flight from New York to London is not qualified if you fly with a non-EU airline (e.g. Jet Airways).

    was the airline to blame?

    compensation is only payable if the delay or cancellation was caused by the airline. For example, bad weather, industrial action, political problems, security problems, technical problems of the aircraft manufacturer or decisions of air traffic management are considered to be "exceptional circumstances" that the airline giving away from any liability. However, if the delay was caused by a late crew or a pilot, a cancellation due to sub -booking, technical problems of the airline or failed security checks, this is liable. Look at a complete list of the extraordinary circumstances.

    was the delay more than three hours?

    Compensation is only due if there is a late arrival of three hours or more. This means that you are not entitled to compensation if you have flown three hours late, but have caught up in the air for 5 minutes and have landed for 2 hours 55 minutes too late; It depends on the arrival time. The amount of compensation depends on the route covered and the duration of the delay:

    • up to 1,500 km (3 hours): £ 210 per person
    • 1,500 km-3,500 km (3 hours): £ 335 per person
    • 3,500 km+ (3-4 hours): £ 250 per person
    • 3,500 km+ (4+ hours): £ 505 per person

    Check the flight distance: www.webflyer.com Check whether the flight was late: www.flightstats.com (registration required)

    was the delay/cancellation after 2007?

    flights to February 2005 are entitled to compensation, but airlines could be somewhat underhanded before 2007, since they cannot be brought to court due to the limitation period.

    good luck. Let us know in the comments whether the result of your claim was successful.

    Mission statement: Atlas & Boots 
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