Google scandal: customers cheated! Google Ads campaign manager collects, disappears and remains silent

Google scandal: customers cheated! Google Ads campaign manager collects, disappears and remains silent

Berlin/Mountain View – It is probably the biggest advertising scandal of the year! Google Ads has come under massive criticism after a customer discovered that a Google campaign manager had reactivated inactive advertising campaigns on her own initiative - without the knowledge or consent of the person concerned. The perfidious scam: Ads were placed on a false website, while the entrepreneur concerned had horrendous sums deducted from his account. Particularly explosive: The responsible Google employee Alina B. (Name shortened for legal reasons), who was supposed to act as campaign manager, disappeared and refused any communication and didn't show up at the agreed appointment!

Google Ads: rip-off through questionable methods?

The affected entrepreneur, who operates several news portals, had only reactivated his Google Ads account in order to plan future advertising campaigns. But instead of a simple account verification, the shock followed: without his knowledge, an advertising campaign that had been inactive for years was activated on its own - with fatal consequences!

“Today I discovered that Google Ads had arbitrarily reactivated and played out a campaign that had been inactive for many years – without my consent and without any notification.” (Excerpt from a complaint email from February 1, 2025)

Hundreds of euros illegally debited! Google is silent!

After Google overall 225.86 euros had collected in two debits, the entrepreneur made a binding appointment for an online meeting with the campaign manager. But she didn't show up for the appointment. The entrepreneur then requested an immediate refund and a statement via email. But there was no answer. Google was unimpressed by the clear request for clarification. Particularly significant: the responsible campaign manager Alina B. made all communication with the customer come to nothing.

"I expect your written statement within seven days, no later than February 8, 2025, including a legally binding statement on this incident. Public reporting on this matter is already being prepared." – but nothing happened!

Customer support? None! Even official letters are ignored

Not only did Google not respond to emails - even postal letters remained unanswered! Neither the manager nor official Google support responded.

The entrepreneur concerned did not put up with this. On March 2, 2025 A radical escalation followed: the complaint went to the EU Commission in Brussels, the procedure was sent to the handed over to the Federal Criminal Police Office and that White House in Washington received a detailed report on the scandal!

“Since you continue to refuse to answer, I have filed a criminal complaint against you personally for fraud and fraudulent misrepresentation, Ms. B. Both in Germany and in Spain, where you obviously reside.”

Media exposes Google's fraud!

The case is no longer an isolated case! The entire Google Ads scam is now coming to light. Several affected customers report similar events: suddenly activated campaigns, unlawful debits and a wall of silence when it comes to complaints.

"Google Ads should be banned in Europe! This case clearly shows that Google has nothing else in mind than fraudulently enriching itself with customers' hard-earned money! - It should make room for honest and reputable advertising partners"

The search engine giant's ignorance could now have consequences. The massive wave of complaints, the upcoming media report and the investigations by European and American authorities are putting pressure on Google Ads.

Google in need of explanation: Is the fraud systematic?

It is unclear whether this is an isolated case or whether Google systematically activates campaigns without customers' consent. But the company's lack of response speaks volumes. Experts believe that the revelation of this scandal will have serious consequences. The EU could soon demand tougher regulations for Google Ads, and there are also increasing voices in the USA calling for stricter requirements.

The entrepreneur gave Google 24 hours to react from today in order to prevent a comprehensive media report. Will Google continue to remain silent? The next 24 hours could be an ordeal for the tech giant!