Google scandal: Customers cheated! Google AdS campaign manager collects, dives and is silent
Google scandal: Customers cheated! Google AdS campaign manager collects, dives and is silent
Berlin/Mountain View -it is probably the biggest advertising scandal of the year! Google Ads is massively criticized after a customer has uncovered that a Google campaign manager reactivated inactive advertising campaigns-without the knowledge and approval of the person concerned. The perfidious stitch: Ads were switched to a wrong website, while the affected entrepreneur got horrendous sums from his account. Particularly explosive: The responsible Google employee Alina B. ( Name shortened for legal reasons ), who should act as a campaign manager, dipped and refused to communicate and did not appear on the agreed date!
Google Ads: rip-off using questionable methods?
The entrepreneur concerned, who works as the operator of several news portals, only reactivated his Google Ads account in order to plan future advertising campaigns. But instead of a simple account check, the shock followed: Without his knowledge, an inactive advertising campaign was activated by itself - with fatal consequences!
"Today I found that Google Ads has reactivated and played out an inactive campaign for many years-without my consent and without any notification."
hundreds of euros illegally debited! Google is silent!
After Google had collected a total of EUR 225.86 in two deeds, the entrepreneur made a binding date for an online meeting with the campaign manager. But this did not appear on the appointment. The entrepreneur then requested an immediate refund and an opinion by email. But the answer failed to materialize. Google was unimpressed by the clear request for clarification. Particularly significant: The responsible campaign manager Alina b. let all communication with the customer run.
"I expect your written statement within seven days until February 8, 2025, including a legally binding declaration on this incident. Public reporting on this fact is already in preparation."
customer support? None! Official letters are also ignored
Not only did Google not react to emails - even postal writing remained unanswered! Neither the manager nor an official Google support reported.
The entrepreneur concerned did not like this. On 2. March 2025 followed a radical escalation: The complaint went to the EU Commission in Brussels , the procedure was handed over to the Federal Criminal Police Office and the white house in Washington received a detailed report on the scandal!
"Since you continue to refuse, I personally filed a criminal complaint against you for fraud and fraudulent deception, Ms. B. in both Germany and Spain, where you are obviously living."
media reveal Google's fraud!
The case is no longer an isolated case! The entire mesh of Google Ads is now to be light. Several affected customers report similar processes: suddenly activated campaigns, illegal debit and a wall of silence when it comes to complaints.
"Google Ads should be banned in Europe! This case clearly shows that Google has nothing else in mind than to enrich themselves in a fraudulent way to the hard-working money of the customer!
The ignorance of the search engine giant could now have consequences. The massive wave of complaints, the upcoming media report and the investigations by European and American authorities put Google Ads under pressure.
Google in explanation: does the fraud system?
Whether it is an individual case or Google is systematically activated campaigns without the consent of customers is unclear. But the company's lack of reaction speaks volumes. Experts assume that the unveiling of this scandal will have serious effects. The EU could soon demand tougher regulations for Google Ads, and the voices that call for stricter requirements are also increasing in the United States.
The entrepreneur gave Google 24 hours to react 24 hours to prevent a comprehensive media report. Is Google kept silent? The next 24 hours could become a tasting for the tech giants!