DRSF defends itself: repayments after FTI bankruptcy continue to stand up!
DRSF defends itself: repayments after FTI bankruptcy continue to stand up!
The German travel security fund (DRSF) has responded to allegations of the Dutch travel association ANVR, which affect the staggering of customer funds according to the bankruptcy of the tour operator FTI. The DRSF rejects the criticism and emphasizes that all national requirements have been met. This argument about the reimbursements now lasts almost a year after FTI's bankruptcy was announced in early June 2024.
Customers affected have been waiting for reimbursements from their canceled package tours since then. The DRSF started the reimbursement processes in early August 2024 and plans to carry out one of the largest reimbursement processes in Germany's history. The volume of the reimbursements is expected in the middle three -digit million range.reimbursement process and challenges
In the course of the reimbursement process, customers will be contacted by email if there are at least two authentication factors, such as a valid email address and cell phone number. However, customers of FTI or Bigxtra who have not deposited complete contact details will be notified by post. Travelers must have their documents, including the DRSF's security certificate.
An update of August 14, 2024 shows that the online form for the reimbursement of many applicants is perceived as complicated. Applicants have 90 minutes to fill out the application, whereby there is no way to save the application or change afterwards. When traveling several people, an additional form must be printed out.
criticism and problem
Consumer advocates have criticized the lack of option to submit a paper form, as this makes it difficult to reimburse for non -internetaffine holidaymakers. A total of around 250,000 canceled package tours are affected, which benefits around 60,000 travelers. The DRSF plans to actively contact all entitlements if their contact details are available.
In order to receive a refund, the applicants must submit certain documents, including booking confirmations, payment receipts and the travel security certificate. The DRSF has made it clear that it is only responsible for package tours and not for individually booked services such as hotel rooms, flights or rental cars.
The DRSF was founded after Thomas Cook's insolvency trap in September 2019 in order to reimburse advance payments in the event of bankruptcy and bring back stranded vacationers. The current dispute with the ANVR illustrates the challenges that still exist after almost a year of bankruptcy. The DRSF complains that the ANVR has not yet delivered any necessary evidence, which further complicates the process.
For more information on the allegations and the current situation, you can report the reports on and Merkur.de Read.
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