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Driver warns: Be careful of the restaurant near Long Thanh – lean food!
A driver shares his unsatisfactory experience at a restaurant in Dong Nai after transporting 38 guests.
Driver warns: Be careful of the restaurant near Long Thanh – lean food!
On May 29th, an impressive testimonial from a driver named NH was published on social networks. NH had taken a group of 38 people to a restaurant on Highway 51B in Long Thanh, Dong Nai Province. He received a free meal as a thank you for his efforts, but it didn't live up to expectations. He described the meal as poor: only a pot of rice, boiled pumpkin and a braised fish with only two small pieces of fish were served.
In its disappointment, NH warned other contracted drivers about the restaurant, which bears the name Tai Map. Despite his 18 years of professional experience in passenger transport, NH felt he was being treated poorly. His post received over 1.3 million views and prompted many users to share their opinions. Some commenters also felt that the restaurant could have maintained better standards for driver care.
Reactions and restaurant response
The restaurant's owner, Ms. A, confirmed that the incident actually took place on May 25th. Their restaurant is known for its reasonable prices and is not run as a rest stop. She explained that free meals are offered to drivers who bring customers and no additional fees are charged on holidays or from tourists.
Still, the restaurant representative admitted that they could have served more food if the driver hadn't been full. They also apologized for the unfortunate experience NH had. A good restaurant not only lives from its food, but also from the feedback from its guests.
Importance of online reviews
In the current restaurant landscape, online reviews play a crucial role. According to a 2019 study by Expedia Group, 72% of consumers consider reviews more important than the restaurant's brand. Platforms like TheFork and Tripadvisor are particularly influential here: 97% of people read online comments before making decisions. On average, potential guests read seven reviews before reserving a table.
The quality of the food, as well as the ability of restaurant owners to receive feedback and respond appropriately to reviews, are of great importance to business success. Restaurant owners should take comments made online seriously to ensure customer satisfaction and improve sales opportunities. Therefore, interacting with guests is more important than ever to create loyal customers and inform future visitors.
The incidents surrounding Restaurant Tai Map not only show the challenges in dealing with customer feedback, but also the growing importance of online reputation for catering businesses. The right measures can help improve the restaurant's image and strengthen customer loyalty.