Travel world revolutionizes security: real-time updates for travelers!

Travel world revolutionizes security: real-time updates for travelers!

Österreich - The Austrian travel agency network travel world has announced significant cooperation with A3M global monitoring in order to increase travel safety for its customers. With 34 branches and around 210 employees, travel world aims to significantly improve the security standards in customer service through the use of innovative technologies. As tip-online.at , the initiative focuses on the implementation of the digital information and warning system "Destination Manager" by A3M.

This system enables current information on entry, visa and health regulations. Travel world thus underlines his obligation to comply with legally prescribed pre -contractual information obligations. In addition, travelers are automatically informed after booking, which promotes proactive customer service.

innovative security features

A new feature to be particularly emphasized is the “Live Events” module. This analyzes events that occur worldwide such as natural disasters, political unrest or strikes and compares them with booking data. As a result, affected guests can be identified and informed in real time. Managing Director Ervin Sebestyen emphasizes the key role of this technology for the effective provision of information and support in an emergency.

In conjunction with the integration between A3M and the software .bosys, travel agencies now have the opportunity to find out immediately whether their customers are affected by global events. According to tma-online.at aims to ensure a proactive customer service in the travel industry.

advantages for customers

The advantages of the "Live Events" module are diverse. It offers 24/7 monitoring, which ensures that customers are always informed about current events. This includes changes in entry, visa and vaccination provisions. The proactive address of customers enables targeted contact with affected travelers, which not only improves the travel experience, but also contributes decisively to security.

Another plus is the “my trip” page of the destination manager, which provides comprehensive information on travel documents and health recommendations. The integration into the user interface (UI.Office) of .bosys allows a personalized service, which ultimately increases customer satisfaction and loyalty. Tom Dillon, Managing Director of A3M, emphasizes that "Live Events" sets a new standard in the travel industry, while Kay Rahn from .bosys describes the solution as a valuable building block for travel agencies.