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Travel world revolutionizes security: real-time updates for travelers!
Travel security is strengthened through collaborations with A3M and innovative digital tools such as “live events” in the industry.
Travel world revolutionizes security: real-time updates for travelers!
The Austrian travel agency network Reisewelt has announced a significant cooperation with A3M Global Monitoring to increase travel safety for its customers. With 34 branches and around 210 employees, Reisewelt aims to significantly improve security standards in customer service through the use of innovative technologies. How tip-online.at reports, the initiative focuses on the implementation of A3M's digital information and warning system “Destination Manager”.
This system enables the provision of up-to-date information on entry, visa and health regulations. Reisewelt thereby underlines its obligation to comply with legally required pre-contractual information obligations. Additionally, travelers are automatically notified of any changes after booking, promoting proactive customer service.
Innovative security features
A particularly noteworthy new feature is the “Live Events” module. This analyzes global events such as natural disasters, political unrest or strikes and compares them with booking data. This allows affected guests to be identified and informed in real time. Managing director Ervin Sebestyen emphasizes the key role of this technology in the effective provision of information and support in emergencies.
Combined with the integration between A3M and the .BOSYS software, travel agencies now have the opportunity to immediately know whether their customers are affected by global events. Loud tma-online.at This development aims to ensure proactive customer service in the travel industry.
Benefits for customers
The advantages of the “Live Events” module are manifold. It offers 24/7 monitoring, ensuring customers are always informed about current events. This includes changes to entry, visa and vaccination requirements. Proactively addressing customers enables targeted contact with affected travelers, which not only improves the travel experience but also makes a crucial contribution to safety.
Another plus point is the Destination Manager’s “My Trip” page, which provides comprehensive information on travel documents and health recommendations. Integration into the .BOSYS user interface (UI.Office) allows for personalized service, which ultimately increases customer satisfaction and loyalty. Tom Dillon, Managing Director of A3M, emphasizes that “Live Events” sets a new standard in the travel industry, while Kay Rahn from .BOSYS describes the solution as a valuable component for travel agencies.