Vacation nightmare: Viennese family is thrown out of the hotel after a week!

Vacation nightmare: Viennese family is thrown out of the hotel after a week!

A family from Vienna recently experienced a sobering incident during their vacation in Turkey. On June 12, they traveled to the hotel in Side, on the southern Mediterranean coast, to enjoy a two-week stay. However, after just seven days they were asked to vacate the hotel immediately, even though the booking was for another seven days. The reason for this sudden action was a dispute between the hotel operator and the owner.

How Focus reported, all guests had to quickly check in and move to another hotel without being given any say in the selection. In addition, no return flight offers were provided, which further aggravated the situation for the affected holidaymakers.

Holidaymakers' rights and useful tips

The affected family decided to spend the remaining time on the Turkish Riviera instead of getting involved in long discussions with the hotel management. To help other travelers in similar situations, some important tips are provided. Holidaymakers should first check the terms and conditions of their booking contract. It is also possible to request a refund for unused nights and additional moving costs.

It is advisable to request a written justification for the eviction from the hotel and to contact consumer protection organizations to enforce your rights. If solutions cannot be reached, legal action is also an option. Vacationers should also document all relevant documents, such as the booking confirmation and communication protocols, and contact the respective platform when booking through third-party providers.

Legal aspects of hotel defects

There are different legal options for such problems, which vary depending on the booking type. For a package holiday, travel law applies regardless of the location of the hotel, while for individual bookings, local law applies. According to Lawyer online the accommodation contract represents an essential basis according to which the hotel makes the room available to the guest while the guest pays rent for it. In the event of defects, the hotelier is the contact person.

A travel defect occurs when guaranteed characteristics are not met and the benefits are impaired. Claims for defects can include reductions, compensation or termination after notification of defects. In the event of significant defects that make the use of the hotel impossible, extraordinary termination is possible. Holidaymakers making individual bookings should note that local law also applies to bookings made via brokerage platforms.