Case drama in Mallorca: Dinslaken-couple is in overall surprise!

Case drama in Mallorca: Dinslaken-couple is in overall surprise!

Mallorca, Spanien - Leony Busch and Michele Stutzmann from Dinslaken (NRW) flew to Mallorca for the first time on May 10, 2025. However, the anticipation of the vacation was quickly clouded when they took an Uber taxi to their hotel after their arrival. The driver let them get out and drove her suitcases from what the couple put in a desperate location.

Leony and Michele tried to run after the car and called for the driver, but this did not react. Then they waited half an hour in front of the hotel in the hope that the driver would come back. In the suitcases there were important things such as clothing, cosmetics, jewelry and medication. Fortunately, Leony had her handbag with valuables and documents.

desperate call for help and initial steps

After unsuccessful attempts to contact the Uber company, they filed a complaint with the police. However, there was little hope of replacing the suitcases because the license plate was unknown. Leony, to cope with the situation, started a call call on Facebook and posted a picture of the driver.

hours passed without news while Leony washed her clothes by hand. Michele tried to meet the situation with humor, but Leony felt emotionally burdened and considered to cancel the vacation. The next morning the turn finally came: another Uber driver registered on Facebook and offered his help. He had found the suitcases and contacted the hotel.

happy turn and tips for travelers

The suitcases were finally returned to the hotel reception, and nothing was missing. Leony and Michele were able to continue their vacation in Mallorca as planned. This experience emphasizes the questions about the loss of luggage that can affect many travelers. According to the Mallorca Zeitung, there is a clear procedure in the event that suitcases are lost.

One of the first steps is to report the loss at the free and foundation switch and fill out a Property Irregularity Report (PIR). Ideally, this should be done both directly on site and online at the airline. With package tours, it is important to inform the tour operator immediately.

To make your stay easier, travelers can use a suitcase tracker like Apple Airtag to determine the location of your luggage. In the event of loss, it is also advisable to replace the necessary items and keep the receipts in order to be able to submit a reimbursement application to the airline later.

travelers should know that a suitcase is considered lost after three weeks and that the airline is obliged to replace the content, the maximum liability limit is around 1,900 euros. In addition, holidaymakers have the option of making reduction claims on package tours if the suitcases are missing.

Leony and Michele came out of their adventure with a positive end. Nevertheless, experience remains a valuable indication of how important it is to prepare for unexpected situations on vacation.

More information about the incident and tips on luggage management can be found in the reports from The west href = "https://www.mallorcazeitung.es/boulevard/travel/2025/04/11/koffer-beim-mallorca-flug-verwunden-116288585.html"> Mallorca Zeitung .