After your vacation: Attention, debt collection shock for those returning from Italy!

After your vacation: Attention, debt collection shock for those returning from Italy!

After a relaxing vacation, an unexpected additional demand in the form of toll fees could be lurking for those returning from Germany. Many travelers are receiving surprise demands these days from debt collectors, particularly from Nivi SpA, a Florence-based company hired by Italian motorway companies. These additional claims can be made up to 10 years after the motorway is used. Travelers who are unexpectedly confronted with unpaid tolls are often affected.

The reasons for unbalanced toll fees are varied. Broken machines, non-acceptance of cashless payments or even strikes by toll staff can result in drivers getting through the barriers without paying the toll. Problems with the “Free Flow System” without a toll station or accidentally driving on the Telepass lane can also lead to an additional charge. It is often these circumstances that make the bill an unpleasant surprise for vacationers.

Importance of vignette confirmation

It is particularly important for road users who have purchased a vignette to keep the confirmation, which contains the name, license plate, validity and vehicle category. Travelers should not ignore the letter, even if they believe the demands are unjustified. In order to reject unjustified claims, those affected can submit the confirmation to the debt collection agency chip reported.

60 days are available for travelers who need to make subsequent corrections to their vignette, whether due to input errors in the license plate or incorrect country code. For this service, a certificate of vignette purchase and a copy of the registration certificate part 1 are required, with an administration fee of around 5 euros. The ADAC also offers helpful sample letters for these corrections.

What to do if additional tolls are requested?

Travelers who are confronted with additional claims can use the ADAC's so-called claims checker to check the legitimacy of the claims. It is also important to provide proof of the route traveled if you do not have a toll card in order to avoid possible fees. If you ignore such a subsequent request, you risk additional costs and legal action ADAC determines.

Overall, it shows that good preparation and compliance with legal requirements can prevent a costly surprise after your vacation. Travelers should be aware of their rights and responsibilities to avoid unnecessary financial burdens and legal problems.