Terrible Jamaica vacation: Family escapes after three days!

Terrible Jamaica vacation: Family escapes after three days!

A family from Manchester, England, has broken off her planned two-week all-inclusive vacation in a five-star hotel in Jamaica after only three days. The trip cost around 14,000 euros (£ 12,000), but the experiences disappointed the vacationers considerably. Lucy Hylton reports on catastrophic conditions that made her stay in agony. Loud FOCUS They fought with a strong stench in the hotel, a defective shower cubicle, a broken sofa and a television that did not work.

The family also found that the buffet area was dirty and had damaged furniture. Dirty floors and unclaspated kitchen appliances such as grills and microwaves meant that the family went outside the hotel, despite an all-inclusive booking. This decision was based on concern for possible health problems.

unpleasant nights and disputes

The unrest continued at night: the previous night the fire alarm triggered every ten minutes from 1 a.m. to 5 a.m. Her baby had to wear earmiths while the family had to stay on the balcony until the morning. The fact that the alarm's noise module was removed was considered particularly dangerous. Many events led to tensions and disputes between Lucy and her husband, while the grandparents of the family were so frustrated from the third day that they only wanted to go home.

Despite the complaints, the family only received the offer for a change of room, thorough cleaning and vouchers for beach cabanas. A reimbursement was rejected by the travel provider, which further tightened the situation. The same report is warned about the experiences of another family from Vienna who had similar problems with the Turkish Riviera and also had to leave the hotel without warning

reviews of Jamaica as a holiday destination

The family's experiences from Manchester are not isolated. A variety of hotel reviews on HolidayCheck show a mixed picture of the holiday destination Jamaica. Some guests report positive experiences, such as clean systems and good food, while others are disappointed with defects in cleanliness and volume in the hotel.

Families in particular seem to have had a wide variety of experiences. While a family was satisfied with the food that was clean and the beach in June 2025, other guests complained of loud entertainment and difficulties in communication in the hotel. A couple described a disappointing experience with dirty rooms and cold food.

Overall, the situation shows that the joy of vacation in Jamaica depends on many factors and that not all hotels can meet the high expectations that travelers put on luxury varieties. The history of the Hylton family stands for the challenges that many vacationers can experience if their trip is not as planned.